TERMS OF USE
These General Terms and Conditions ("GT&C") apply to all purchases made through the online store operated by SIT Operations GmbH under the brand name SAVRO.
1. SCOPE AND DEFINITIONS
These GT&C govern all contracts concluded between SAVRO (SIT Operations GmbH) and any customer ("Customer") via the website www.savro-collection.com. The terms are binding in the version available at the time the order is placed. Any differing terms proposed by the Customer shall not apply unless expressly accepted in writing.
A "consumer" is any individual who concludes a legal transaction for purposes not attributable to a commercial or self-employed professional activity. An "entrepreneur" is any person or entity acting in the course of a commercial or self-employed professional capacity.
2. PRODUCT INFORMATION & CUSTOM ORDERS
Products shown in our online store are illustrative and not legally binding. Descriptions and imagery may be updated or limited at any time. Orders for custom or personalized items (e.g. engravings, bespoke stone settings) are final and cannot be canceled or returned. Customers are responsible for any personalization text submitted, and SAVRO accepts no liability for errors.
Please note: All custom creations (Made-to-Order Products) are uniquely crafted based on individual customer specifications and therefore fall outside the scope of our return or exchange policy. These pieces are tailored exclusively for the customer and cannot be simply resold, which is why cancellations, modifications, or returns are not possible once production has begun. Descriptions and imagery may be updated or limited at any time. Orders for custom or personalized items (e.g. engravings, bespoke stone settings) are final and cannot be canceled or returned. Customers are responsible for any personalization text submitted, and SAVRO accepts no liability for errors. Although we are not obligated to do so, we gladly accommodate minor product adjustments whenever technically possible, as our clients' happiness is our top priority.
3. CONCLUSION OF CONTRACT
Adding items to the cart does not constitute a binding offer. A binding purchase offer is made only when the Customer clicks "Commit to pay" during checkout. An automated email will confirm receipt of the order, but the purchase contract is only concluded upon our explicit acceptance sent in a separate email. The contract text will be sent to the Customer and stored in accordance with data protection regulations.
4. DELIVERY AND AVAILABILITY
Delivery timelines are estimated from the date of order confirmation and may take up to six weeks. In case of unavailability, the Customer will be informed promptly. No contract arises for unavailable items. Deliveries are limited to the countries specified on our website.
5. PRICES & SHIPPING
All prices are inclusive of VAT. Shipping costs are calculated during checkout. Payment is due upon order placement. We accept various payment methods as specified in the checkout process. Goods remain our property until payment is received in full.
In case of cancellation, return shipping costs are borne by the Customer, if the mistake (e.g. product error) is not caused by SAVRO.
6. PAYMENT METHODS
Accepted payment methods include: credit card, Google Pay, Klarna (immediate payment or payment on account). We reserve the right to limit payment methods on a per-order basis. Payment-related fees are the Customer's responsibility. By placing an order, the Customer agrees to receive all invoices and credit notes in electronic form.
7. GIFT CARDS
Gift cards can be redeemed only in our online store and must be applied before completing the checkout. Partial balances can be settled via other available payment methods. Gift card balances are not redeemable for cash and do not accrue interest.
8. RIGHT OF WITHDRAWAL
Right of cancellation for consumers: Customers have 14 days to cancel their contract without providing reasons. The period begins upon receipt of goods by the Customer or a third party (excluding the carrier). To cancel, customers must notify SAVRO (office@savro-collection.com) via a clear written declaration. A sample cancellation form is available but not required. This only applied to the "ready-made" products, not to "made-to-order" products.
If canceled, all payments including delivery costs (excluding any supplementary fees for express shipping) will be refunded within 14 days. We may withhold the refund until goods are returned or proof of return is provided. Goods must be returned within 14 days of cancellation notice. The Customer is liable for any diminished value resulting from handling beyond what is necessary to ascertain the nature and functioning of the goods.
Exclusions: The right of cancellation does not apply to personalized or custom-made goods.
9. LIABILITY
We are liable for damages arising from intent or gross negligence, injury to life, body, or health, and for breaches of material contractual obligations. For simple negligence, liability is limited to foreseeable damages. These limits also apply to our legal representatives and agents. Mandatory statutory claims and product liability remain unaffected.
10. DEFECTS & WARRANTIES
Statutory warranty rights apply to all goods unless modified herein. Claims for defects may be excluded if goods have been altered after delivery (e.g. resizing by third parties) unless the defect already existed at the time of handover. Guarantees apply only if explicitly confirmed in writing.
We encourage customers to inspect delivered items immediately for visible damage or defects, though failure to do so does not affect legal rights.
11. DATA PROTECTION
SAVRO collects and processes personal data in accordance with GDPR, the German Federal Data Protection Act (BDSG), and other applicable laws. Further details can be found in our Privacy Policy.
12. CUSTOMER SERVICE & ARCHIVING
Customers may archive these GT&C and the order summary by using browser functions or saving our order confirmation email. A PDF version can be downloaded using Adobe Reader or any similar software.
13. FINAL PROVISIONS
Contracts are governed by the laws of the Federal Republic of Germany. The application of UN sales law is excluded. If any clause of this agreement is found to be invalid, the remainder shall remain unaffected. In such cases, statutory law applies.
The European Commission provides a platform for online dispute resolution, which can be accessed here: https://ec.europa.eu/consumers/odr. SAVRO is not obligated and does not agree to participate in consumer arbitration procedures.
- Choosing a selection results in a full page refresh.